eCylce Plus allows you to return your purchased item for a period of 30 days from the date of your purchase. In order to process a return, you must email us at: firstname.lastname@example.org. You are solely responsible for returning the item in its original packaging to eCycle Plus to the mutually agreeable return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 10% restocking fee upon eCycle Plus’ receipt of the item. eCycle Plus will not issue a credit until it is in possession of the returned item. Refunds will be issued in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.